Frequently Asked Questions
The clothes
What makes The Arufa tee different
The design sits on the back. The front carries only a small mark. It reads plain from the front, which means it works in places a graphic tee usually does not.
Where are your products made
Printed and finished in India by our fulfilment partner, then shipped direct to you. Every piece is made after you order it. Nothing is held in stock.
How do I find my size
Every product page has a size guide. Read the to fit chest column, not the garment chest.
Terry Oversized carries 7 to 12 inches of ease over your measurement, which is intentional. Cotton Stretch sits closer at 3 to 6 inches. Acid Wash falls between the two.
If you are between sizes, email your chest measurement and height to support@thearufa.com and we will tell you which to take.
How should I wash it
Machine wash cold. No bleach. Iron inside out. Dry away from direct sunlight. Do not tumble dry.
Will the print fade
Not with normal care. Follow the instructions above and it will outlast the garment.
Ordering and delivery
When will my order arrive
Production takes 2 to 4 business days. Delivery takes another 4 to 7. Total is usually 6 to 11 business days.
Business days exclude weekends and public holidays at our production facility. An order placed on a Friday evening begins production the following Monday.
What does shipping cost
₹49 on prepaid orders, free at ₹1,599 and above.
Cash on Delivery is ₹99 on any order value.
Do you offer Cash on Delivery
Yes. We may call to confirm before production starts, so please keep your phone reachable. Keep the exact amount ready at delivery, as couriers may not carry change.
Can I track my order
Yes. Tracking is emailed when your order is dispatched. It can take a few hours to become active.
Can I change or cancel my order
Before production begins, yes. Email support@thearufa.com with your order number as soon as you can. Once printing has started, no.
I entered the wrong address
Email us immediately. If the order has not shipped we can update it.
My order says delivered but I have not received it
Couriers occasionally mark parcels early. Wait 24 hours, then email us and we will chase it.
Do you ship outside India
Not yet.
Returns and refunds
Can I return something that does not fit
No. Each piece is made for your order, so there is no stock to return it to. Please use the size guide before ordering, and email us if you are unsure.
What if it arrives damaged or wrong
Email support@thearufa.com within 48 hours of delivery with your order number, clear photographs, and an unboxing video recorded from the moment the sealed package is opened.
The video lets us confirm whether the damage happened in transit or production, and raise the claim with our courier or fulfilment partner. Once verified we send a replacement at no cost and cover the return pickup. If we cannot replace it, you can choose a refund or store credit.
Do you do exchanges
No, for the same reason we do not accept size returns. There is no stock to exchange into.
How long do refunds take
7 to 10 business days once approved, depending on your bank. For COD orders, refunds are made by bank transfer and we will ask for your account details.
Why might a request be declined
Requests are declined where the item has been worn, washed or altered, where the issue was reported after 48 hours, or where there is no verified defect. Size and change of mind are not eligible.
Payment
What can I pay with
UPI, cards, net banking, wallets and Cash on Delivery.
My payment failed but money was deducted
If no order was created, your bank will reverse it automatically, usually within 5 to 7 business days. Email us if it does not.
Still need help
Write to us at support@thearufa.com. We reply within 24 hours on business days.