Frequently Asked Questions
Find quick answers to the most common questions about Arufa products, orders, and shipping.
General
Q: What is Arufa?
A: Arufa is a modern apparel brand focused on minimal design, premium materials, and long-lasting comfort.
Q: Where are your products made?
A: We work with ethical manufacturing and fulfillment partners in India, ensuring responsible production and consistent quality.
Orders & Shipping
Q: When will my order ship?
A: Orders are typically processed and dispatched within 2–4 business days after printing, quality checks, and packaging.
Q: How long does shipping take?
A: Standard shipping takes 4–7 business days depending on location.
Q: Do you offer tracking?
A: Yes. You will receive a tracking link once your order ships.
Q: What if my order is delayed?
A: Contact us at support@thearufa.com and we’ll assist immediately.
Q: Can I change or cancel my order?
A: Orders can be changed or cancelled only before they enter production.
Once production begins or the order is shipped, changes or cancellations are not possible.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, COD is available in selected pincodes. A small COD handling fee may apply.
Returns & Exchanges
Q: What is your return policy?
A: As all Arufa products are made to order, we accept returns or replacements only in cases of manufacturing defects, incorrect prints, or damaged items.
Q: Do you accept exchanges?
A: We do not offer exchanges for size, color, or change of mind.
If there is a verified issue with your order, we will arrange a replacement or store credit, depending on availability.
Q: How do I report an issue with my order?
A: Email support@thearufa.com with:
- Order number
- Description of the issue
- Clear photos (if applicable)
Our team responds within 24 hours.
Q: Is there a return pickup charge?
A: Return pickup charges may apply unless the item is defective or incorrect.
Q: What if I received a damaged or wrong product?
A: Please contact us within 48 hours of delivery at support@thearufa.com, along with clear photos and your order number.
Once verified, we’ll arrange a free replacement or store credit.
Refunds
Q: How are refunds processed?
A: Refunds to the original payment method are issued only in exceptional cases, at our discretion.
In most approved cases, we offer store credit for future purchases.
Q: How long do refunds take?
A: Approved refunds are processed within 7–10 business days, depending on the payment provider.
Q: Why was my refund rejected?
A: Refunds may be declined if:
- The item is worn or washed
- The issue was reported after 48 hours
- The item does not have a verified defect
- The request falls outside our policy
Payments & Products
Q: What if my payment fails?
A: You can retry the payment or place a new order.
If the amount is debited but order didn't generate, it will be auto-refunded by your bank
Q: What payment methods do you accept?
A: UPI, cards, net banking, COD (optional), and wallets.
Q: Do you offer Cash on Delivery (COD)?
A: COD is available in selected pincodes, subject to eligibility and order value.
Q: How do I find my correct size?
A: Refer to our Size Guide page with detailed measurements.
Q: How do I wash Arufa apparel?
A: Cold wash, avoid harsh detergents, and air dry for long-lasting quality.
Order Issues & Support
Q: My order shows delivered, but I didn’t receive it.
A: Sometimes couriers mark packages delivered before they arrive.
Wait 24 hours or contact us—we’ll help immediately.
Q: I entered the wrong address. What do I do?
A: Contact us ASAP.
If the package hasn’t shipped yet, we will update the address.
Q: How do I contact support?
A: Email: support@thearufa.com
Response time: within 24 hours
Care Instructions
Q: How should I wash my Arufa apparel?
A: Here are some instructions:
- Machine wash cold.
- Do not use bleach.
- Avoid direct sunlight while drying.
- Iron inside out.
- Do not tumble dry fleece products.
Q: Will prints fade?
A: We use high-quality prints designed for long-lasting durability.
Follow care instructions to maintain print quality.
Miscellaneous
Q: Do you offer gift packaging?
A: Not yet—but coming soon!
Q: Do you ship internationally?
A: Currently, we ship only within India.