Shipping policy
Last updated: August 2026
Where we ship
The Arufa ships within India only. We do not offer international shipping at this time.
Shipping charges
| Order value | Prepaid | Cash on Delivery |
|---|---|---|
| Below ₹1,599 | ₹49 | ₹99 |
| ₹1,599 and above | Free | ₹99 |
The Cash on Delivery charge covers cash handling and applies to every COD order regardless of order value.
All charges are shown at checkout before payment. Prices displayed on the website include applicable taxes.
Shipping charges may be revised in future based on business requirements. Any change will apply only to orders placed after the revision.
Production time
All Arufa products are made to order. Nothing is held in stock.
Production takes 2 to 4 business days and includes:
- Order verification
- Printing and quality checks
- Packaging
- Handover to our courier partner
Production begins shortly after an order is placed and verified.
Delivery time
Once dispatched, orders are typically delivered within 4 to 7 business days, depending on location and courier availability.
Estimated total time from order to delivery: 6 to 11 business days.
Business days exclude Saturdays, Sundays and public holidays observed at our production facility. An order placed on a Friday evening begins production the following Monday.
Delivery timelines are estimates and are not guaranteed. The Arufa is not liable for delays caused by courier partners, weather, public holidays, regional restrictions, transport disruptions or other circumstances beyond our control.
Order tracking
Tracking details are shared by email once your order is dispatched. Tracking information can take a few hours to become active. In some cases updates are sent directly by our fulfilment partner.
Cash on Delivery
For COD orders, our team may contact you to confirm before production begins. If we are unable to reach you, the order may be cancelled.
Please keep the exact amount ready at the time of delivery. Courier partners may not carry change.
Delivery completion
Delivery is considered complete once the order is marked delivered by the courier partner. Please ensure someone is available at the shipping address.
Delivery attempts and returned parcels
Courier partners typically attempt delivery up to three times.
A shipment may be returned to us if delivery fails because of:
- Customer unavailability
- Refusal to accept delivery
- Incorrect or incomplete address details
Orders returned for these reasons are not eligible for a refund of shipping charges. Reshipment may be offered at your cost, subject to approval.
Incorrect or incomplete address
Please check your shipping address and phone number before completing checkout. The Arufa is not responsible for delays or failed deliveries caused by incorrect or incomplete details, though we will assist wherever possible.
Delays
If your order appears delayed beyond the estimated timeframe, please contact us and we will follow up with the courier on your behalf.